INCIDENT RESPONSE
Act Quickly. Regain Control.
Rapid Response. Complete Recovery. Stronger Security.
Secure & Contain
Investigate & Eradicate
Restore
When you suspect—or confirm—a breach, time is critical.
Immediate Engagement & Containment
When you suspect—or confirm—a breach, time is critical. Our dedicated Incident Response team springs into action, isolating infected systems and stopping malicious activity. By quickly containing the threat, we limit the impact on your business and protect your most sensitive data.
Uncover the root cause and scope of the incident
Digital Forensics & Investigation
- How attackers infiltrated your environment
- The methods they used to move laterally or exfiltrate data
- Which assets were compromised or at risk
continuously monitor the global threat landscape
Threat Intelligence Integration
HEROIC’s Threat Intelligence team continuously monitors the global threat landscape. Once an incident is identified, our intelligence resources help:
- Pinpoint known adversaries and campaigns behind the breach
- Identify vulnerabilities exploited in your systems
- Recommend countermeasures aligned with the specific threat actor’s playbook
Remove malicious artifacts
Remediation & Recovery
After containment, we work closely with your internal teams to remove malicious artifacts, patch vulnerabilities, and rebuild affected systems. Our strategic approach includes:
- Malware Removal: We cleanse all endpoints and servers of malicious code and backdoors.
- Systems Restoration: We help restore business-critical assets to a safe, pre-incident state.
- Policy & Configuration Updates: We strengthen your security posture by updating configurations, implementing zero-trust architecture, and refining policies to prevent repeat incidents.
Work with a proven IR Leader
Ransomware & Data Extortion
Isolate attacks, remove ransomware, and recover systems without paying threats.
Account & Identity Compromise
Data Breaches & Theft
Insider & Persistent Threats
DDoS & Service Disruptions
Malware & Cloud Security Incidents
Don’t Wait for a Breach to Get Worse. Be prepared when danger hits.
We deploy state-of-the-art endpoint protection and EDR (Endpoint Detection & Response) tools that continuously watch for and respond to suspicious activity—at scale. This ensures faster detection of breaches and automated blocking of malicious actions.
Recent Breached Data HEROIC has Recovered for millions
Mini Traiteur
In August 2023, Mini Traiteur, a catering service based in Montréal, Quebec, Canada, suffered a data breach that affected nearly 2,807 users. The compromised data included email addresses and MD5 password hashes. This breach highlights the vital need for strong cybersecurity practices, including secure password storage and regular security audits, to protect sensitive customer information.
Rangamati Govt. College
In December 2024, the official portal of Rangamati Government College, a well-known public educational institution in Rangamati, Bangladesh, experienced a data breach that affected 51 users. The compromised data included email addresses, phone numbers, gender, full names, and physical addresses. This breach underscores the importance of implementing robust cybersecurity measures, even for smaller institutions, to protect sensitive personal information from unauthorized access and misuse.
YFM 99.2
In August 2023, the official online platform of YFM 99.2, a prominent youth-focused radio station based in Johannesburg, South Africa, experienced a data breach that impacted approximately 122,711 users. The compromised data included email addresses and password hashes stored in both pHpass and MD5 formats. This breach underscores the importance of using modern, secure hashing algorithms and maintaining rigorous cybersecurity measures to protect large user bases, particularly for media platforms with wide public engagement.
NoteForum
In August 2023, NoteForum, a South Korean digital media platform focused on IT and consumer electronics news, reviews, and product insights, suffered a data breach that impacted approximately 2,926 users. The compromised data included email addresses and MD5 password hashes. This incident highlights the critical need for up-to-date cybersecurity practices, such as using stronger password hashing algorithms and safeguarding user information against unauthorized access.
DarkSpace
In August 2023, the official portal for DarkSpace, a free-to-play massively multiplayer online real-time strategy (MMORTS) game developed by Palestar Inc., experienced a data breach that affected approximately 106,496 users. The compromised data included email addresses and plaintext passwords. This incident reinforces the critical importance of encrypting user credentials and implementing strong cybersecurity practices in the gaming industry, where large communities and personal data are at risk.
Pfeifenstudio Mühlhausen
In August 2023, the official online store of Pfeifenstudio Mühlhausen, a German retailer specializing in tobacco products and accessories, experienced a data breach that affected approximately 42,614 users. The compromised data included email addresses and plaintext passwords. This breach highlights the critical need for encrypting sensitive information and implementing robust cybersecurity measures, even for niche e-commerce retailers handling personal customer data.
MCWorlds
In January 2021, MCWorlds, a platform hosting Minecraft gaming servers, suffered a data breach that impacted approximately 419 users. The exposed data included email addresses, IP addresses, usernames, and passwords hashed using the MD5 algorithm. This breach underscores the importance of implementing robust cybersecurity measures, including the use of secure hashing algorithms and network protections, to safeguard user information.
ZonaTelecom
In March 2024, ZonaTelecom, a Russian telecommunications provider serving correctional facilities and prisons, suffered a breach compromising approximately 230,000 records. Exposed data included around 114 thounsand unique email addresses, phone numbers, full names, genders, physical addresses, and SHA-512 hashed passwords. This breach highlights critical vulnerabilities in sectors managing sensitive institutional and personal data. Implementing stringent cybersecurity measures is essential to protect against breaches that threaten both individual privacy and broader institutional security.
PuppyFinder
In April 2025, PuppyFinder, a U.S.-based dog adoption platform, suffered a breach compromising approximately 160,000 records. Exposed data included around 150 thousand unique email addresses, and passwords stored as MD5 hashes or in plain text. This breach risks credential-stuffing attacks and phishing schemes targeting users in pet adoption communities. Implementing robust cybersecurity measures like modern encryption and multi-factor authentication is critical to safeguard personal information and maintain trust in services connecting adopters with animals.
Quality Used Transmissions
In October 2024, Quality Used Transmissions, a U.S.-based ecommerce platform for secondhand automotive parts, suffered a breach compromising approximately 40 million records. Exposed data included around 3.8 million unique email addresses, as well as usernames, full names, phone numbers, physical address, and bcrypt hashed or plain text passwords. This incident highlights the critical need for layered cybersecurity measures like multi-factor authentication and network monitoring. Robust protections are essential to secure high-volume customer data and uphold trust in platforms managing sensitive transactions.
Felix China Imbiss
In January 2023, Felix China Imbiss, a German Chinese restaurant, suffered a breach compromising approximately 110,000 records. The exposed data included arond 5.5 thousand unique email addresses, as well as full names, genders, birthdays, phone numbers, physical addresses, and bcrypt hashed passwords. This incident reinforces the necessity of prioritizing data security to protect customer privacy and maintain trust, particularly for businesses handling extensive personal and transactional details.
Duérmete Online
In December 2022, Duérmete Online, a Spanish ecommerce platform specializing in mattresses and bedroom products, experienced a breach compromising approximately 10,000 records. The exposed data included roughly 9 thousand unique email addresses, as well as full names, and genders. Organizations must adopt robust cybersecurity measures like encryption and access controls to mitigate such risks. This breach reinforces the necessity of proactive security protocols to safeguard customer data and uphold trust in digital commerce environments.
Espace Ventes Privées
In May 2023, Espace Ventes Privées, a French platform aggregating sales for partnered sites, experienced a breach compromising approximately 8,000 records. The exposed data included around 3 thousand unique email addresses, as well as full names, and physical addresses. The breach highlights vulnerabilities in managing customer information for platforms handling third-party partnerships. Organizations must prioritize data protection through encryption, access controls, and vendor security assessments.
Zepo Technologies
In August 2023, Zepo Technologies Pvt. Ltd., an Indian SaaS company offering end-to-end eCommerce solutions for small and medium-sized businesses, experienced a data breach that affected approximately 47,400 users. The compromised data included email addresses and plaintext passwords. This breach highlights the need for secure password management and cybersecurity best practices, particularly for SaaS platforms supporting small and medium-sized enterprises.
Zion Castle Memorial Park
In August 2023, the official portal of 慈恩園生命紀念館 (Zion Castle Memorial Park), a prominent memorial facility based in Taipei, Taiwan, experienced a data breach that affected approximately 18,300 users. The compromised data included email addresses and MD5 password hashes. This incident highlights the need for secure password hashing practices and comprehensive cybersecurity measures, even for institutions handling sensitive and personal user information in memorial and cultural services.
OpenSea
Sometime in 2022, OpenSea, a U.S.-based company and the world's largest decentralized marketplace for non-fungible tokens (NFTs) and crypto collectibles, experienced a data breach that affected nearly 7 million users. The compromised data included email addresses and subscription dates. This incident underscores the importance of rigorous cybersecurity practices in the rapidly evolving Web3 and blockchain sectors, where user trust and data protection are paramount.
Toto Macau (platinum-celebs)
In August 2022, Platinum-Celebs.com—originally known for hosting celebrity images and videos, including adult content, and later shifting its focus to Toto Macau lottery data—suffered a data breach impacting 72,000 users. The compromised data included email addresses, usernames, IP addresses, MD5 password hashes, gender, and geographic locations. This breach underscores the ongoing risk associated with platforms that evolve in function but may retain legacy user data without upgrading security accordingly.
Zerotohundred (2023)
In August 2023, Zerotohundred, a leading Malaysian online platform for automotive enthusiasts, experienced a data breach that affected approximately 104,500 users. The compromised data included email addresses and plaintext passwords. This incident underscores the urgent need for secure password storage and robust cybersecurity practices, particularly for high-traffic community platforms that handle sensitive user information.
Bitmain (2024)
In April 2024, Bitmain, a Chinese cryptocurrency mining website that focused on selling cryptocurrency hardware and software to mining operations, was breached. The compromised data included email addresses, full names, geographic locations, and physical addresses. Bitmain also suffered a data breach back in 2018. This incident underscores the importance of strong security practices, especially in industries dealing with sensitive financial and personal data.
Zimmermann
In August 2023, the official portal of Zimmermann Norm- und Verbindungstechnik GmbH, a German company specializing in technical supply products, experienced a data breach that affected approximately 11,700 users. The compromised data included email addresses and plaintext passwords. This incident underscores the critical importance of encrypting user credentials and implementing strong cybersecurity protocols, especially for companies operating in technical and industrial sectors.
Get Started
Need immediate assistance?
Call our 24/7 Incident Response hotline at 1-800-613-8582 for emergency support.
Incident Response | Primary
A cyberattack can escalate in minutes—don’t wait. HEROIC’s 24/7 Emergency Incident Response Team is standing by to contain threats, stop further damage, and restore your business fast. Whether you’re facing ransomware, data theft, or a critical system compromise, our experts take immediate action to neutralize the attack and protect your assets.
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