INCIDENT RESPONSE
Act Quickly. Regain Control.
Rapid Response. Complete Recovery. Stronger Security.
Secure & Contain
Investigate & Eradicate
Restore
When you suspect—or confirm—a breach, time is critical.
Immediate Engagement & Containment
When you suspect—or confirm—a breach, time is critical. Our dedicated Incident Response team springs into action, isolating infected systems and stopping malicious activity. By quickly containing the threat, we limit the impact on your business and protect your most sensitive data.
Uncover the root cause and scope of the incident
Digital Forensics & Investigation
- How attackers infiltrated your environment
- The methods they used to move laterally or exfiltrate data
- Which assets were compromised or at risk
continuously monitor the global threat landscape
Threat Intelligence Integration
HEROIC’s Threat Intelligence team continuously monitors the global threat landscape. Once an incident is identified, our intelligence resources help:
- Pinpoint known adversaries and campaigns behind the breach
- Identify vulnerabilities exploited in your systems
- Recommend countermeasures aligned with the specific threat actor’s playbook
Remove malicious artifacts
Remediation & Recovery
After containment, we work closely with your internal teams to remove malicious artifacts, patch vulnerabilities, and rebuild affected systems. Our strategic approach includes:
- Malware Removal: We cleanse all endpoints and servers of malicious code and backdoors.
- Systems Restoration: We help restore business-critical assets to a safe, pre-incident state.
- Policy & Configuration Updates: We strengthen your security posture by updating configurations, implementing zero-trust architecture, and refining policies to prevent repeat incidents.
Work with a proven IR Leader
Ransomware & Data Extortion
Isolate attacks, remove ransomware, and recover systems without paying threats.
Account & Identity Compromise
Data Breaches & Theft
Insider & Persistent Threats
DDoS & Service Disruptions
Malware & Cloud Security Incidents
Don’t Wait for a Breach to Get Worse. Be prepared when danger hits.
We deploy state-of-the-art endpoint protection and EDR (Endpoint Detection & Response) tools that continuously watch for and respond to suspicious activity—at scale. This ensures faster detection of breaches and automated blocking of malicious actions.
Recent Breached Data HEROIC has Recovered for millions
BPOTech
In August 2024, BPOTech, a Vietnamese IT services organization, experienced a breach compromising approximately 20 million records, including email addresses, usernames, and PHPass-hashed passwords. The incident highlights risks for platforms managing sensitive user credentials and professional data. Robust cybersecurity measures, including modern encryption standards, are critical to safeguarding sensitive information and maintaining trust in digital services.
Infinity Learn
In April 2024, Infinity Learn, an Indian educational platform, experienced a breach compromising approximately 4.7 million records, including email addresses, phone numbers, full names, birthdays, and bcrypt-hashed passwords. The incident highlights vulnerabilities in platforms managing sensitive user data. Robust cybersecurity measures remain critical to safeguarding personal information and maintaining trust in digital learning environments.
MC Bot
In March 2019, MC Bot—a German online platform used for managing and monitoring Minecraft servers—experienced a data breach that exposed 9,800 rows of user data. The compromised information included email addresses, usernames, and MD5 password hashes. This breach highlights the critical need for strong cybersecurity practices, including the use of secure password hashing algorithms and regular vulnerability assessments.
Nova FM
Sometime in 2021, Nova FM, an Australian radio broadcasting network, experienced a breach compromising approximately 263,000 user records, including email addresses, usernames, IP addresses, and passwords stored as SHA1 hashes. Additionally, personal information such as full names, phone numbers, genders, birthdays, and physical addresses were exposed. The incident highlights risks for platforms managing sensitive user data, particularly in media and broadcasting sectors.
Nanomine Technolabs
In June 2024, Nanomine Technolabs, an Indian IT services organization, experienced a breach compromising approximately 9,000 customer records, including email addresses, phone numbers, full names, physical addresses, and bcrypt-hashed passwords. The incident highlights vulnerabilities in platforms managing sensitive client and user data. Robust cybersecurity measures remain critical to safeguarding sensitive information and maintaining trust in digital services.
American Academy of Neurology
In March 2025, the American Academy of Neurology (AAN)—the world's largest association of neurologists and neuroscience professionals, with a membership exceeding 40,000—experienced a data breach that affected nearly 77,000 users. The compromised data included email addresses, full names, and geographic locations. This breach underscores the importance of robust cybersecurity measures in safeguarding the sensitive information of medical professionals and preserving the integrity of trusted institutions.
Boulanger
In September 2024, Boulanger, a French electronics retailer, experienced a significant data breach that exposed over 27 million rows of data. Among the compromised information were 967,000 unique email addresses, as well as geographic locations, names, phone numbers, and physical addresses. This breach underscores the importance of implementing strong cybersecurity protocols to protect customer data and maintain trust in digital retail services.
Gemdat
In April 2025, Gemdat, a UK-based educational database specializing in detailed and frequently updated information on gemstones, experienced a data breach that affected nearly 90,000 users. The compromised data included email addresses, full names, geographic locations, physical addresses, and dates. This breach underscores the importance of implementing strong cybersecurity measures to safeguard user data and maintain trust in educational and informational platforms.
Prince Jewellery
In August 2024, Prince Jewellery, an Indian e-commerce platform specializing in jewelry, experienced a breach compromising approximately 1 million records, including email addresses, full names, genders, phone numbers, physical addresses, dates of birth, and bcrypt-hashed passwords. The incident highlights vulnerabilities in platforms managing sensitive customer information. Robust cybersecurity measures remain critical to safeguarding personal data and maintaining trust in online retail services.
ClubFoto
In February 2024, ClubFoto, a Russian-language online forum for photography enthusiasts, experienced a data breach that affected 610,000 users. The compromised information included email addresses and usernames. This incident serves as a reminder of the importance of implementing strong cybersecurity measures to protect user data on community-driven platforms.
5 Stars Apps
In August 2024, 5 Stars Apps, an Arabic directory website reviewing and rating mobile apps, experienced a breach compromising approximately 360,000 records, including email addresses, usernames, and passwords stored as bcrypt, MD5, or PHPass hashes. The incident highlights risks for platforms managing user credentials and app-related data. Robust cybersecurity measures, including modern encryption standards, are critical to safeguarding sensitive information and maintaining trust in digital services.
Kryptex
In June 2023, Kryptex, a cryptocurrency mining service, experienced a breach compromising approximately 27,000 records, including email addresses and passwords stored in plaintext. The incident highlights critical risks for platforms managing sensitive user credentials, particularly with inadequate encryption practices. Robust cybersecurity measures, including secure password storage, are essential to protect user data and maintain trust in digital services.
NicoVIP
In March 2025, NicoVIP, a French e-commerce platform specializing in electronic cigarettes, e-liquids, and vaping accessories, experienced a data breach that affected nearly 90,000 users. The compromised information included email addresses, full names, and dates. This breach underscores the importance of robust cybersecurity measures, such as data encryption, secure storage practices, and proactive monitoring, to safeguard sensitive customer data against unauthorized access.
Same Day Cabinets
In April 2025, Same Day Cabinets, a U.S.-based e-commerce and showroom platform specializing in cabinet styles, designs, galleries, and assembly instructions, suffered a data breach that exposed 7,100 rows of data. The compromised information included email addresses, phone numbers, full names, physical addresses, geographic locations, and company names. This incident highlights the critical need for robust cybersecurity practices to protect sensitive customer and business information in the online retail sector.
Spider Sport
In February 2025, Spider Sport, a Bulgarian fitness platform, experienced a breach compromising 863 records, including email addresses, usernames, and passwords stored as MD5 hashes. The incident highlights risks for platforms managing sensitive user credentials and fitness data. Robust cybersecurity measures, including modern encryption standards, are critical to safeguarding sensitive information and maintaining trust in digital services.
Cámara de Comercio del Huila
In December 2024, Cámara de Comercio del Huila, a Colombian business support organization, experienced a breach compromising approximately 2.2 million records, including email addresses, phone numbers, full names, and physical addresses. The incident highlights vulnerabilities in platforms managing sensitive business and user data, which could be exploited for phishing or identity theft. Robust cybersecurity measures are essential to safeguard personal and professional information and maintain trust in digital services.
Printavo
In October 2024, Printavo suffered a data breach that resulted in the exposure of approximately 103,000 records. The compromised data included email addresses, usernames, and full names. This breach highlights the importance of strong security practices in protecting user information from unauthorized access.
Primusoff
In March 2025, Primusoff, a Russian e-commerce platform, experienced a breach compromising approximately 7,500 records, including email addresses, usernames, and PHPass-hashed passwords. The incident highlights risks for platforms managing sensitive user credentials and transactional data. Robust cybersecurity measures, including modern encryption standards, are critical to safeguarding sensitive information and maintaining trust in online retail services.
Topserial.Online
In February 2025, Topserial.Online, a Russian illegal streaming site, experienced a breach compromising approximately 6,600 records, including email addresses, usernames, IP addresses, and passwords stored as MD5 hashes. The incident highlights risks for platforms managing user credentials, particularly in illicit or controversial sectors. Robust cybersecurity measures, including modern encryption standards, are critical to safeguarding sensitive data and preventing exploitation of user information.
DANSWinkel
In December 2024, DANSWinkel, a Dutch e-commerce platform specializing in dance footwear, experienced a breach compromising approximately 200,000 records, including email addresses, full names, phone numbers, physical addresses, IP addresses, and passwords stored as MD5 hashes with salting. The incident highlights risks for platforms managing extensive customer information. Robust cybersecurity measures, including modern encryption standards, are critical to safeguarding sensitive data and maintaining trust in online retail services.
Get Started
Need immediate assistance?
Call our 24/7 Incident Response hotline at 1-800-613-8582 for emergency support.
Incident Response | Primary
A cyberattack can escalate in minutes—don’t wait. HEROIC’s 24/7 Emergency Incident Response Team is standing by to contain threats, stop further damage, and restore your business fast. Whether you’re facing ransomware, data theft, or a critical system compromise, our experts take immediate action to neutralize the attack and protect your assets.
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