INCIDENT RESPONSE
Act Quickly. Regain Control.
Rapid Response. Complete Recovery. Stronger Security.
Secure & Contain
Investigate & Eradicate
Restore
When you suspect—or confirm—a breach, time is critical.
Immediate Engagement & Containment
When you suspect—or confirm—a breach, time is critical. Our dedicated Incident Response team springs into action, isolating infected systems and stopping malicious activity. By quickly containing the threat, we limit the impact on your business and protect your most sensitive data.
Uncover the root cause and scope of the incident
Digital Forensics & Investigation
- How attackers infiltrated your environment
- The methods they used to move laterally or exfiltrate data
- Which assets were compromised or at risk
continuously monitor the global threat landscape
Threat Intelligence Integration
HEROIC’s Threat Intelligence team continuously monitors the global threat landscape. Once an incident is identified, our intelligence resources help:
- Pinpoint known adversaries and campaigns behind the breach
- Identify vulnerabilities exploited in your systems
- Recommend countermeasures aligned with the specific threat actor’s playbook
Remove malicious artifacts
Remediation & Recovery
After containment, we work closely with your internal teams to remove malicious artifacts, patch vulnerabilities, and rebuild affected systems. Our strategic approach includes:
- Malware Removal: We cleanse all endpoints and servers of malicious code and backdoors.
- Systems Restoration: We help restore business-critical assets to a safe, pre-incident state.
- Policy & Configuration Updates: We strengthen your security posture by updating configurations, implementing zero-trust architecture, and refining policies to prevent repeat incidents.
Work with a proven IR Leader
Ransomware & Data Extortion
Isolate attacks, remove ransomware, and recover systems without paying threats.
Account & Identity Compromise
Data Breaches & Theft
Insider & Persistent Threats
DDoS & Service Disruptions
Malware & Cloud Security Incidents
Don’t Wait for a Breach to Get Worse. Be prepared when danger hits.
We deploy state-of-the-art endpoint protection and EDR (Endpoint Detection & Response) tools that continuously watch for and respond to suspicious activity—at scale. This ensures faster detection of breaches and automated blocking of malicious actions.
Recent Breached Data HEROIC has Recovered for millions
The House Nameplate Company
In October 2024, The House Nameplate Company, a UK-based store specializing in personalized house signs, door numbers, and garden plaques, suffered a data breach impacting approximately 116,000 records. The compromised data included email addresses, full names, and physical addresses. This breach highlights the critical need for businesses handling customer data to prioritize robust cybersecurity practices.
AXA Colpatria
In January 2025, AXA COLPATRIA, a privately held company specializing in fire, earthquake, liability, and insurance compliance products, suffered a data breach that exposed the personal information of 10,000 users. The compromised data included user IDs, names, document numbers, email addresses, business names, cities, addresses, cell phone numbers, states, application dates, and date change times. This breach highlights the vital importance of robust cybersecurity measures to protect sensitive information and maintain trust in the services offered by companies handling critical data.
Damanhour University
In February 2025, the website damanhour.edu.eg, belonging to Damanhour University, an educational institution in Egypt, experienced a data breach exposing over 486,000 rows of data. The compromised information included email addresses, full names, gender, country, and birth dates. This incident highlights the critical importance of strong cybersecurity measures, such as encrypting sensitive data, enforcing strict access controls, and regularly monitoring for vulnerabilities to protect user information from unauthorized access and potential misuse.
Botiga Farmashop
In November 2024, Botiga Farmashop, a pharmacy chain based in Uruguay, suffered a data breach that exposed approximately 42,000 records. The compromised information included email addresses, full names, and geographical locations. This breach highlights the critical need for robust cybersecurity measures to safeguard sensitive customer data.
Aafiya
In January 2025, the healthcare management platform in the United Arab Emirates, Aafiya, suffered a data breach containing nearly 8,000 rows of data. The compromised data included email addresses, IP addresses, full names, phone numbers, and geographical locations. The exposure of this sensitive information poses risks of phishing attacks and identity fraud. Affected users should monitor their accounts for suspicious activity and consider updating their security settings.
CCJK
In June 2024, CCJK, a China-based website specializing in language translation and localization services, experienced a data breach affecting 65,000 users. The compromised data included email addresses, phone numbers, full names, bcrypt-hashed passwords, and dates. This incident highlights the importance of strong cybersecurity measures, such as encrypting sensitive data, enforcing strict access controls, and continuously monitoring for vulnerabilities to protect user information from unauthorized access and potential misuse.
Telegram alien ULP P771 by alien
On February 26, 2025, a stealer log titled TXTLOG_ALIEN - 771 was distributed via a Telegram channel, comprising approximately 58.3 million lines of data. The log exposed 11.66 million unique email addresses, plaintext passwords, and homepage URLs. This incident underscores the importance of robust cybersecurity practices to mitigate the risks associated with data breaches.
Telefónica
In January 2025, the Spanish multinational telecommunications company Telefónica experienced a data breach that affected 236,493 users. The compromised data included email addresses and full names. This incident underscores the vital importance of implementing strong cybersecurity measures to safeguard sensitive user information and uphold customer trust in global telecommunications services.
Amai
In January 2025, the Israeli company AMAI, specializing in Artificial Intelligence solutions and focused on developing AI-powered voice and chatbot technologies, experienced a data breach that affected 2 million users. The exposed data included email addresses and order details. This incident highlights the critical importance of implementing robust cybersecurity measures to protect user data and maintain trust in innovative AI-driven technologies.
Vavé Detalles
In April 2024, Vavé Detalles, a Colombia-based online gift shop specializing in personalized and unique gifts for various occasions, experienced a data breach affecting 1,755 users. The compromised data included email addresses, full names, and dates. This incident highlights the importance of strong cybersecurity measures, such as encrypting sensitive data, implementing strict access controls, and regularly monitoring for vulnerabilities to protect customer information from unauthorized access and potential misuse.
Maxwell Scott Bags
In October 2024, Maxwell Scott Bags, a UK-based luxury leather goods brand, experienced a data breach that exposed approximately 177,000 records. The compromised data included email addresses, full names, and physical addresses. This incident underscores the importance of implementing robust cybersecurity measures to protect sensitive customer information in the retail industry.
BreachForums Satanic Cloud 5M ULP Part 5 by Satanic
On December 6, 2024, a stealer log titled Satanic Cloud 5M ULP Part 5 was uploaded to a popular hacking forum, containing approximately 5 million lines. The log exposed around 1.7 million unique email addresses, plaintext passwords, and homepage URLs. This release marked the final entry in a series of five logs shared by the same threat actor on the same day. Such incidents underscore the critical need for proactive cybersecurity measures to prevent the exploitation of sensitive data.
BreachForums Satanic Cloud 5M ULP Part 4 by Satanic
On December 6, 2024, a stealer log titled Satanic Cloud 5M ULP Part 4 was posted on a prominent hacking forum. The log contained 5 million lines, exposing around 2 million unique email addresses, plaintext passwords, and homepage URLs. This was the fourth entry in a series of five logs released by the same threat actor on the same day. Such repeated breaches emphasize the urgent need for robust cybersecurity practices to safeguard sensitive information against escalating threats.
Telegram alien ULP P769 by alien
On February 25, 2025, a stealer log titled TXTLOG_ALIEN - 769 was distributed via a Telegram channel, comprising approximately 56.4 million lines of data. The log exposed 12.94 million unique email addresses, plaintext passwords, and homepage URLs. This incident underscores the importance of robust cybersecurity practices to mitigate the risks associated with data breaches.
Telegram alien ULP P770 by alien
On February 25, 2025, a stealer log titled TXTLOG_ALIEN - 770 was distributed via a Telegram channel, comprising approximately 54.9 million lines of data. The log exposed 12.11 million unique email addresses, plaintext passwords, and homepage URLs. This incident underscores the importance of robust cybersecurity practices to mitigate the risks associated with data breaches.
BreachForums Satanic Cloud 5M ULP Part 3 by Satanic
On December 6, 2024, a stealer log titled Satanic Cloud 5M ULP Part 3 was posted on a well-known hacking forum. The log contained 5 million lines, exposing around 1.9 million unique email addresses, plaintext passwords, and homepage URLs. This was the third installment in a series of five logs shared by the same threat actor on that day. The recurring nature of these incidents highlights the growing need for strong cybersecurity measures to protect sensitive user data from malicious actors.
UX Vision Tech
In June 2023, UX Vision Tech, a Brazilian company specializing in digital solutions, experienced a data breach that exposed approximately 5.8 million records. The compromised information included email addresses, full names, birthdays, genders, and Brazillian CPF numbers. This incident underscores the importance of robust cybersecurity measures for companies managing sensitive personal data to prevent such breaches and protect user privacy.
Pinkargen
In June 2023, Pinkargen, an Argentine company specializing in bedding and mattress covers, suffered a data breach impacting approximately 150,000 records. The exposed data included email addresses, full names, birthdays, and bcrypt hashed passwords. This breach highlights the critical need for companies handling customer data to maintain rigorous cybersecurity measures to mitigate the risk of unauthorized access.
ADEEPRA
In October 2024, ADEEPRA (Association of Private Educational Institutions of Argentina) suffered a data breach affecting approximately 26,000 records. The compromised data included email addresses, full names, usernames, and passwords hashed using MD5. This breach highlights the critical need for educational organizations to adopt stronger cybersecurity measures and modern hashing algorithms to safeguard sensitive user information effectively.
Hotelidh
In June 2023, Hotelidh, a French B2B hotel and tourist reservation center, experienced a data breach affecting approximately 5.2 million records. The compromised data included email addresses, full names, usernames, and phone numbers. This incident underscores the importance of robust cybersecurity protocols for businesses in the hospitality and tourism industry to protect sensitive client information.
Get Started
Need immediate assistance?
Call our 24/7 Incident Response hotline at 1-800-613-8582 for emergency support.
Incident Response | Primary
A cyberattack can escalate in minutes—don’t wait. HEROIC’s 24/7 Emergency Incident Response Team is standing by to contain threats, stop further damage, and restore your business fast. Whether you’re facing ransomware, data theft, or a critical system compromise, our experts take immediate action to neutralize the attack and protect your assets.
