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Security Research & Collaboration

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We partner with security researchers to review, validate, and remediate potential vulnerabilities.

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Security Research & Collaboration

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No technology is perfect. At HEROIC, we believe working with skilled security researchers across the globe is essential to identifying weaknesses early and improving the security of our products and services.

If you believe you’ve discovered a security issue affecting HEROIC, we encourage you to let us know. We take responsible reports seriously and will work with you to understand, validate, and resolve the issue as quickly as possible.

Security is a shared effort, and thoughtful, good-faith research helps keep our platform and our users safe.

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Responsible Disclosure

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If you identify a potential security issue, please notify us as soon as possible after discovery. Clear, detailed reports help us investigate efficiently and respond appropriately.

When conducting research and reporting findings, we ask that you:

• Allow us a reasonable amount of time to investigate and resolve the issue before any public or third-party disclosure
• Make a good-faith effort to avoid privacy violations, data loss, or service disruption
• Only interact with accounts you own or accounts where you have explicit permission from the account holder

Our goal is to address legitimate issues responsibly while minimizing risk to users and systems.

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“Darkwatch transformed how we handle breach intelligence. Instead of digging through raw dumps, we get clear, verified insights into the accounts at risk. The weekly updates cut through noise and let us act fast—turning dark web chaos into something manageable.”

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Company Name, Person’s Title

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Bug Bounty Program

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To recognize the value of responsible security research, HEROIC may offer a monetary bounty for qualifying vulnerability reports.

Bounties are evaluated on a case-by-case basis and may vary depending on factors such as severity, impact, and report quality. Eligibility and reward amounts are determined at HEROIC’s discretion, and submission of a report does not guarantee compensation.

Our primary focus is on meaningful findings that materially improve the security of the platform.

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Exclusions

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To ensure safe and productive research, we ask that the following activities are avoided:

• Denial-of-service or traffic flooding attacks
• Spamming or automated abuse
• Social engineering or phishing of HEROIC staff or contractors
• Physical attempts against HEROIC property, offices, or data centers
• Testing against excluded or third-party systems, including:
  • WordPress /xmlrpc.php
  • Third-party hosted websites (such as careers.heroic.com or support.heroic.com)
  • Live chat or customer support software

Reports involving these activities are considered out of scope.

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Smarter than alerts. Faster than threats.

” content_phone=”

Smarter than alerts.
Faster than threats.

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Thank you for helping keep HEROIC and its users secure.

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We appreciate the time, care, and expertise that responsible security researchers bring to this work.

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Submit a Security Finding

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If you believe something isn’t working as intended or could expose risk, please report it to us as soon as possible. The more detail you can provide, the faster we can investigate and respond.

Helpful reports usually include:

• What you found and where you found it
• Steps to reproduce the issue
• Why you believe it matters or what could be impacted

Our goal is simple: identify real issues quickly and fix them responsibly.

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